1. Scope
- This policy applies to paid subscriptions, credits, and paid add-ons sold for Aeliana web services.
- It distinguishes between direct web billing and third-party billing channels.
Refund Policy
Last updated: 2026-04-10
This Refund Policy is incorporated into the Terms of Use and applies to paid web access, credits, and paid add-ons for Aeliana services. If a mandatory law gives you rights that conflict with this policy, that mandatory law controls.
2. Direct Web Billing
- Direct web purchases are billed by Aeliana or its payment processor.
- You can cancel at any time to stop future renewals.
- Cancellation takes effect at the end of the current paid billing period unless checkout terms state otherwise.
3. Third-Party Billing Channels
- If your purchase was made through a third-party billing channel (including app stores), that channel controls refund and cancellation mechanics for that transaction.
- Aeliana cannot override third-party channel decisions for purchases billed by that channel.
4. Non-Refundable Fees
- Except where required by law, fees are non-refundable once the paid billing period starts and service access is enabled.
- Except where required by law, we do not provide credits or prorated refunds for partial billing periods, unused time, inactivity, or account closure during an active period.
5. Refund Exceptions
- Where required by applicable law, we provide the legally required remedy.
- We may issue a refund for a duplicate charge, unauthorized transaction, or a material billing error confirmed by our billing records.
- Any voluntary refund outside legal requirements is discretionary and does not create an ongoing obligation to issue future discretionary refunds.
6. Refund Method and Timing
- Approved refunds are returned to the original payment method where supported by the payment rail.
- No cash or paper-check refunds are issued.
- After approval, Aeliana initiates the refund promptly. Final posting time depends on the payment provider and your financial institution.
7. Non-Reversible Payment Rails
- If a payment rail does not support reversal to the original source, we will use a lawful alternative remedy if one is required.
- Where no legal refund right applies and no reversal is supported by the rail, the charge is final.
8. Policy Changes
- We may update this policy for legal, operational, or product reasons.
- Updates apply prospectively unless required otherwise by law.
Contact
For billing support, cancellation questions, and refund review requests: [email protected].